FAQ
Shipping and Returns
What are the delivery times?
Our orders are prepared within 24 to 48 hours. Delivery then takes between 6 and 12 business days depending on your location.
Can I track my order? Yes. As soon as your order is shipped, a tracking link will be sent to you to follow your package at every stage.
What if I haven't received my order?
If your package has not arrived within the announced timeframe, please contact our customer service. We will find a solution quickly.
Can I return my product?
Yes, you have 14 days after receipt to return your product to us.
How do I make a return?
Contact our customer service to receive return instructions.
What happens in case of delay?
Some delays may vary. If your order is delayed, our team is here to assist you.